E-Prosiding Persidangan Serantau Manasik Haji 2025 (MANASIK2025)

MANASIK2025 Putrajaya, Malaysia, 7-8 Oktober 2025 654 Figure 4. Chatbot response to a pilgrim forgetting the number of tawaf rounds, showing step-by- step guidance for completing the ritual correctly. In another case, when asked about trimming nails during ihram, the chatbot explained that this action is prohibited, clarified the difference between doing it intentionally and unintentionally, and highlighted the required penalty (dam) (see Figure 5). These demonstrations show that even at the prototype stage, the chatbot can provide accurate rulings and practical guidance in simple language, reducing uncertainty, supporting decision-making, and allowing pilgrims to remain more focused on their worship.