E-Prosiding Persidangan Serantau Manasik Haji 2025 (MANASIK2025)

MANASIK2025 Putrajaya, Malaysia, 7-8 Oktober 2025 663 in three main competency areas: (1) technical competency as a mutawwif, (2) managerial ability in Umrah services, and (3) ethical communication and guidance for pilgrims. Table 1 below shows a summary of the competency aspects obtained from the internship activities: Tabel 1. Student Competency Improvement in the Mecca Internship Program No. Competency Aspect Strengthening Indicator Data Source 1 Umrah Worship Techniques Guiding Umrah pilgrims starting from miqat, tawaf, sa’I, and tahallul Observation, documentation 2 Service Managerial Arrange pilgrimage schedule and logistics Daily work notes 3 Interpersonal Communication Calming the congregation when they are lost or anxious Interviews woth congregation and students 4 Spirituality and Ethics Maintain morals and patience in serving Observation, supervisor, evaluation The triangulation of interviews with pilgrims revealed that 90% of them expressed satisfaction with the students’ services during Umrah. This confirms that the field experience was not only a form of service but also a process of Islamic character education in a global context. Through active involvement in this program, we not only gained an understanding of the service system and management of the Umrah pilgrimage but also acquired valuable experiences in building social relationships, improving communication skills, and fostering a sense of responsibility in serving others. Field Challenges as a Learning Medium The internship program as a mutawwif in Saudi Arabia represents a highly valuable form of field-based learning, particularly for students pursuing studies in Hajj and Umrah management. Throughout the internship, students encountered a number of multidimensional challenges, including communication and language barriers, cultural differences and social adaptation, extreme climatic conditions, as well as the dynamics of conflict management among pilgrims. Nevertheless, through these challenges, students were required to develop adaptability, improvisation, and problem-solving skills